Maxity Support
EXPLORECHARITIESHOW IT WORKSWHO WE ARE
  • 📃Whitepaper
    • Overview
    • Introduction
    • Background
    • Maxity NFT marketplace platform
    • Maxity's Web3 social impact protocol
    • Maxity Symbiotic Metaverse
    • MAX Token and Maxity DeFi platform
    • Corporate Philosophy
  • --------- FAQ ---------
  • 🧚‍♂️For NGOs
    • How should we decide what NFTs we should develop?
    • Must I have a crypto wallet?
    • How can I verify the real value of NFTs, and Maxity’s credibility as a platform for selling NFTs?
    • Why would someone buy an NFT?
  • 🦸For Buyers
    • Supported wallets on the Maxity NFT marketplace
    • Installing a MetaMask Wallet
    • Where can I purchase Matic?
    • Can I purchase an NFT without purchasing Matic?
    • Use Maxity on mobile phone
    • Long waiting time for confirmation from blockchain?
    • I am not able to claim my NFT
    • I have received an NFT transfer confirmation email, but I can’t see my NFT in my wallet
    • I can see my NFT in my wallet, but the image won’t display
    • I want to link my NFT to my social media profile page
  • 🛸Creator
    • Verify account as creator
    • Do I have to pay listing fees
    • Is there a cost for minting NFTs?
  • 🌱Fee
    • Transaction Gas Fee
    • What are royalties
    • Fee structure on royalties
  • 🤖Other
    • What is an NFT?
    • What is the ERC-721 protocol? How does this differ from ERC-1155?
Powered by GitBook
On this page

Was this helpful?

  1. For Buyers

I have received an NFT transfer confirmation email, but I can’t see my NFT in my wallet

PreviousI am not able to claim my NFTNextI can see my NFT in my wallet, but the image won’t display

Last updated 1 year ago

Was this helpful?

When you navigate to and connect to the platform with your wallet, you will see your NFT under 'account'. Usually, buyers view their NFTs on the platform they bought them, or on other NFT platforms that show NFTs of the same blockchain (in Maxity’s case, Polygon), rather than in their wallets.

Whether or not you can see the NFT in your specific wallet depends on which wallet you are using, which blockchain your NFT is on, whether you are using a smartphone or a laptop, and what kind of smartphone and browser you are using. The function of a digital wallet is that of a key, rather than a place where items are stored.

Maxity recommends using the MetaMask wallet because it is supported, recognised and deemed to be safe. Not all wallets are equally secure. MetaMask supports Etherum and Polygon differently, and Maxity’s NFTs are on the Polygon blockchain because it is deemed to be the eco-friendly blockchain.

MetaMask does not support viewing NFTs on the Polygon blockchain in your wallet on mobile, but if you login to MetaMask on your laptop, navigate to https://portfolio.metamask.io/ and click NFTs (make sure Polygon is selected), you can view your NFT there.

🦸
Maxity.io