Maxity Support
EXPLORECHARITIESHOW IT WORKSWHO WE ARE
  • 📃Whitepaper
    • Overview
    • Introduction
    • Background
    • Maxity NFT marketplace platform
    • Maxity's Web3 social impact protocol
    • Maxity Symbiotic Metaverse
    • MAX Token and Maxity DeFi platform
    • Corporate Philosophy
  • --------- FAQ ---------
  • 🧚‍♂️For NGOs
    • How should we decide what NFTs we should develop?
    • Must I have a crypto wallet?
    • How can I verify the real value of NFTs, and Maxity’s credibility as a platform for selling NFTs?
    • Why would someone buy an NFT?
  • 🦸For Buyers
    • Supported wallets on the Maxity NFT marketplace
    • Installing a MetaMask Wallet
    • Where can I purchase Matic?
    • Can I purchase an NFT without purchasing Matic?
    • Use Maxity on mobile phone
    • Long waiting time for confirmation from blockchain?
    • I am not able to claim my NFT
    • I have received an NFT transfer confirmation email, but I can’t see my NFT in my wallet
    • I can see my NFT in my wallet, but the image won’t display
    • I want to link my NFT to my social media profile page
  • 🛸Creator
    • Verify account as creator
    • Do I have to pay listing fees
    • Is there a cost for minting NFTs?
  • 🌱Fee
    • Transaction Gas Fee
    • What are royalties
    • Fee structure on royalties
  • 🤖Other
    • What is an NFT?
    • What is the ERC-721 protocol? How does this differ from ERC-1155?
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  1. For Buyers

I can see my NFT in my wallet, but the image won’t display

PreviousI have received an NFT transfer confirmation email, but I can’t see my NFT in my walletNextI want to link my NFT to my social media profile page

Last updated 1 year ago

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Sometimes the image of your NFT doesn't display, even though you can see the information about the NFT in your wallet on mobile or desktop. Your NFT is still safely in your account and on-chain, but the MetaMask wallet specifically isn't always fully supportive of all NFT file formats on Polygon. For more information on this, please visit You may of course use other wallets than can show your NFT, but Maxity recommends MetaMask for those new to the digital asset industry.

The best and most common way to view your NFTs is on the platform you bought them on, for example Maxity.

🦸
MetaMask Support.